How to Shop Online at Simply Pets
To place an order online you will need to register an account on this website.
If you are a returning registered customer you may simply log in with your username and password.
Different shipping options are available to you depending on the shipping address you provide at registration. These options are made available to you when you log in and view your cart. You may read about the available options below. If your region is not listed, please contact us prior to placing an order.
When you initially register there will be a slight delay before you can log in and check out your shopping cart. This is a one-time, initial procedure.
Once your registration is approved and activated you will receive an email advising of your account approval. You will then be able to conclude an order by simply logging in with your user name and password. Subsequent orders will only require you to log in, add products to your cart and follow the checkout process without delay.
Gauteng (for enquiries, telephone +27 (0)72 113 1092):
Delivery Option 1: Collect from the factory. You will be responsible for collection at the Kya Sands Factory and no extra charge will be levied to your purchase.
Garden Route (Plettenburg Bay, Knysna, Sedgefield, George, Mossel Bay):
Delivery Option 1: Collect from Simply Vets, 61 Main Rd, Sedgefield, Tel: 044-343 1730. You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Friday will be available for collection the following week at the following times:
Mon: 8:30am – 5:00pm
Tue: 8:30am – 1:00pm
Wed: 8:30am – 5:00pm
Thurs: 8:30am - 5:00pm
Fri: 8:30am – 4:00pm
Sat: 9:00am – 12:00pm
Pubic Holidays: Closed
Delivery Option 2: Tel: 044-343 1730 to arrange your order and collect from Blackwater Vets, 21 Clyde Street, Knysna. You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Friday will be available for collection the following week at the following times:
Mon – Fri: 8am – 6pm
Sat - 8am - 12pm
Public Holidays: 10am - 12pm
We will quote separately for delivery.
Currently, we only accept EFT payment. Banking details and instructions will be provided on your order confirmation. Proof of payment must be sent to us before any goods will be dispatched. It is your responsibility to confirm our receipt of your proof of payment. Please don't forget to use your order number provided on the order confirmation as the payment reference and reference in any communication you might have regarding your order.
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