icon telephone  +27 (0)44 343 1730  icon address  61 Main Road, Sedgefield, Western Cape, South Africa

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How to Shop Online at Simply Pets

So we can offer you the best delivery options based on your physical location, when you register there will be a slight delay before you can place orders and check out your shopping cart. This is so we can assign you to a shopper group based on the address you provide at registration. This is a one-time procedure. Once your registration is approved and activated you will receive an email advising of your account approval. You will then be able to conclude an order by simply logging in with your user name and password.

Different shipping options are available to regional shopper groups. These options are made available to you when you view your cart. Please read about the available options applicable to the region in which you reside. If your region is not listed, please contact us prior to placing an order:

Delivery Areas & Options

Gauteng:

Delivery Option 1: Collect from factory. You will be responsible for collection at the Kya Sands Factory and no extra charge will be levied to your purchase.

Delivery Option 2: Deliver to your shipping address (subject to a maximum weight of 29kg per order). This option is available to most areas within the Gauteng province and is charged based on delivery distance up to 29kg/order. If your order should exceed 29kg, please do contact us.

Garden Route (Plettenburg Bay, Knysna, Sedgefield, George, Mossel Bay):

Delivery Option 1: Collect from Simply Vets, 61 Main Rd, Sedgefield, Tel: 044-343 1730. You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Friday will be available for collection the following week at the following times:

Mon: 3pm – 5pm
Tue: 8am – 5pm
Wed: 8am – 2pm
Thurs: 8am - 5pm
Fri: 8am – 4pm
Not available on weekends or public holidays.

Delivery Option 2: Collect from Simply Vets Shop, Pick ‘n Pay Centre, Sedgefield, Tel 044-343 2358. You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Friday will be available for collection the following week at the following times:

Mon: 4pm – 6pm
Tue: 4pm – 6pm
Wed: 2pm – 6pm
Fri: 4pm – 6pm
Sat & Public Holidays: 8:30am – 1:30pm

Delivery Option 3: Collect from Blackwater Vets, 21 Clyde Street, Knysna, Tel: 044-382 0521. You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Friday will be available for collection the following week at the following times:

Mon – Fri: 8am – 6pm
Sat - 8am - 12pm
Public Holidays: 10am - 12pm

Delivery Option 4: Collect from Synapses Trust, 46 Union Street, George. Tel: 072-113 1092

You will be responsible for collection and no extra charge will be levied to your purchase. Orders actioned for dispatch by 12pm on Wednesday will be available for collection the same week on Friday or the following week, at the following times:

Mon – Fri: 7.30am – 5pm, not weekends or public holidays.

Payment:

Currently we only accept EFT payment. Banking details and instructions will be provided on your order confirmation. Proof of payment must be sent to us before any goods will be dispatched. It is your responsibility to confirm our receipt of your proof of payment. Please don't forget to use your order numberprovided on the order confrmation as payment reference and reference in any communication you might have regarding your order.

Have a Question?

If you have a question regarding any aspect of your order or online purchase, please This email address is being protected from spambots. You need JavaScript enabled to view it..